The 150 billion dollar question - how to solve medical no-shows
The healthcare industry is a constantly shifting marketplace, with new technologies evolving on a regular basis. However these changes tend to be behind the scenes.
Until the COVID-19 pandemic, very little had changed in terms of how doctors and medical staff interact with patients. Now healthcare providers are playing catch up to create pandemic and futureproof communication models. For many, a CPaaS solution is their salvation.
So, What is CPaaS?
CPaaS, or Communications Platform as a service, is a cloud based solution that allows companies to add various features to their communication platform; without having to host services on-premise.
Aculab provides a flexible CPaaS solution - Aculab Cloud,which includes an impressive suite of features.
Answering Machine Detection on Aculab Cloud allows for Industry-leading, AI-driven, Answering Machine Detection or, AI-AMD with 99.8% accuracy.
In addition, cutting-edge voice, face and multifactor biometric APIs enable biometric authentication, over the phone, quickly and securely.
Aculab cloud also offers a unique security architecture, as data security is of paramount importance. You can easily combine HIPAA secure communications with local data sovereignty, meaning your data does not get moved around, unless you require it.
As you can see CPaaS is a highly flexible solution that enables your patients to receive not only exceptional medical care but also an unbeatable customer experience.
Lets run through some of the healthcare scenarios CPaaS can help with.
Number One, Automated Reminders
Life gets busy. It's no wonder that no-shows cost the US healthcare industry an astronomical $150 billion every year . Timely appointment reminders have been shown to reduce medical no-shows.
Voice reminders have been shown to have better penetration than another means of communication, especially with people that are elderly or visually impaired.
Did you know that people are 4x as likely to answer a call from a local number?. With local number support in Aculab Cloud, you can ensure your message is getting to the patient, and crucially; that they’ll listen to it.
Number 2, Appointment Booking
You can streamline the use of time by managing appointments through Interactive Voice Response (IVR) embedded with Voice Biometrics authentication.
Enable patients to book their appointments,without the need for a receptionist’s time, quickly and securely. Less form filling, better efficiency.
Number 3, Video Consultations
Video consultations soared in popularity throughout the pandemic and have remained popular since.
Aculab Cloud Video with WebRTC, allows patients to video and voice call consultants allowing for an in-depth assessment from the comfort of their own home, and optional FaiSentry biometric integration makes maintaining confidentiality simple .
Number 4, Prescriptions and medication
Ensure the highest levels of patient care throughout the treatment process. With CPaaS, automated SMS or voice messages can be sent multiple times a day, allowing healthcare professionals to send medication reminders, updates to prescriptions and much more.
These concepts aren’t just theoretical. CPaaS has had proven deployment across the healthcare industry. Aculab’s client eClinicalWorks, a leader in the US healthcare field, utilised Aculab Cloud to overhaul their patient communication pathways.
So, how do you get started with CPaaS by Aculab Cloud?
Cloud-based platforms don’t require on-premise hardware, meaning you can enhance your communications with very little downtime and little up-front capital investment.
So, what are you waiting for? Bring your communications solutions in line with your cutting-edge treatments today at https://cloud.aculab.com/login/enrol